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BPO Outsourcing With Agents Who Work as Your Own Team
Hire BPO employees from Bengaluru who learn your product, use your tools and cover your hours. Dedicated agents, without a call-centre contract.
What You Get
- Voice, chat and email support
- Back office and data entry
- Your hours, including US and UK shifts
- Monthly terms, no long lock-in
- Telecalling
- BPO
- Offshore Calling
In Short
Why Choose BPO Outsourcing to India?
India has the world's largest English-speaking outsourcing workforce, and a dedicated agent costs a fraction of a local hire. BPO outsourcing with LitSpark means each agent works only on your account, trains on your product and reports to your team lead, so you get the savings of offshore support without the shared-seat quality of a large call centre.
Updated · LitSpark Solutions, Bengaluru
- Start
- Within 7–10 days
- Channels
- Voice, chat, email, social
- Coverage
- US, UK, EU and Gulf hours
- Contract
- Monthly
Roles You Can Hire
BPO Outsourcing Work Our Agents Cover.
Customer Support
Inbound calls, live chat and email tickets, handled in your help desk.
Technical Support
L1 troubleshooting, onboarding help and clean escalation to your engineers.
Back Office
Order processing, data entry, catalogue updates and document checks.
Sales Support
Lead qualification, appointment setting and CRM upkeep.
Virtual Assistants
Inbox, calendar, research and admin for founders and managers.
Quality and Team Leads
QA reviews and a lead who manages your agents day to day.
Tech Stack
Tools Our Agents Work In.
- Help Desk
- ZendeskFreshdeskIntercomGorgias
- Voice and Chat
- AircallRingCentralWhatsApp BusinessLive chat
- CRM
- HubSpotSalesforceZoho CRM
- Back Office
- Google WorkspaceExcelShopifyAmazon Seller Central
How It Works
How Hiring Works.
- 01
Brief
Channels, volumes, hours and the tools you use.
- 02
Shortlist
Screened profiles with voice and writing samples.
- 03
Interview
Your round, plus a short role-play or test task.
- 04
Train
Product training on your SOPs and knowledge base.
- 05
Go Live
Agents start on your queues with QA from week one.
Pricing
What BPO Outsourcing Costs per Agent.
One monthly fee per full-time agent, all-inclusive: salary, benefits, workstation, internet and supervision. Typical bands:
Back Office
$900–1,300
Per month, full-time
Data entry, order processing and admin.
Chat and Email Support
$1,100–1,600
Per month, full-time
Written support in your help desk.
Voice and Tech Support
$1,400–2,200
Per month, full-time
Calls, L1 troubleshooting, night shifts.
Night and weekend shifts for US hours are included in the band. No placement fee.
Portfolio
Teams We've Staffed and Built For.
Resource Hiring · Information Technology
JK Tech Resource Hiring
Provided end-to-end technical recruitment services for JK Tech by identifying, screening, interviewing, and onboarding highly skilled IT professionals across multiple technologies. The engagement enabled the client to quickly scale their engineering team while reducing hiring time and maintaining quality.
Built with: ReactJS, Node.js, Angular, .NET
Ongoing
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Synov Staffing Support
Delivered end-to-end recruitment and staffing services for Synov by sourcing, screening, and onboarding skilled IT professionals across multiple technical domains. The engagement helped Synov rapidly expand its workforce while maintaining high hiring standards and reducing recruitment turnaround time.
Built with: Network Engineering, L1 Support, ReactJS, Node.js
Ongoing
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Quantum Offshore Resource Hiring
Provided offshore IT recruitment and dedicated resource hiring services for Quantum by sourcing, evaluating, and onboarding experienced software professionals to support the client’s growing engineering requirements. The engagement focused on delivering skilled remote developers while reducing hiring costs and accelerating team expansion.
- Hire ReactJS Developers
- Hire NodeJS Developers
Built with: ReactJS, Node.js, Angular, Python
Ongoing
Why LitSpark
Why Companies Choose LitSpark for BPO Outsourcing.
Dedicated, Not Shared
Each agent works only on your account, so product knowledge stays with you.
Trained on Your Product
Agents learn from your SOPs and knowledge base before going live.
Data Handled Carefully
NDAs, role-based access and work only inside your tools.
Easy to Scale
Add agents for peak season and step down on monthly terms.
Before You Outsource to India.
- Which channels: voice, chat, email or all three?
- What volume per day, and at what hours?
- Which help desk and CRM will agents use?
- Who trains and reviews them on your side?
- What can agents resolve without escalating?
- Which data must stay inside your systems?
Who Hires From Us
Teams That Outsource Customer Support to Us.
SaaS Companies
Chat and email support across time zones.
E-commerce Brands
Order queries, returns and marketplace upkeep.
Startups
A first support hire without local salaries.
Agencies and Service Firms
Back-office capacity for client work.
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How much does BPO outsourcing to India cost?
Through LitSpark, a full-time back-office agent typically costs $900–1,300 a month, chat and email support $1,100–1,600, and voice or technical support $1,400–2,200, all-inclusive.
Can agents work US or UK hours?
Yes. We staff day, night and weekend shifts so your agents overlap with your customers, whether they are in the US, UK, Europe or the Gulf.
How is this different from call center outsourcing?
Traditional call center outsourcing often shares agents across clients. Ours are dedicated. Your agents work only on your account, inside your tools, and you can interview and replace them.
How do you keep our customer data safe?
Agents sign NDAs, work inside your systems with role-based access, and don't store customer data on personal devices.
What's the minimum team size?
One agent. Many clients start with one or two and add more once the process is settled.
Let's talk
Get BPO Profiles This Week.
Tell us the channels, hours and volume you need. We'll send screened agents to interview.
- Avg. response
- 24h
- Initial consult
- Free
- Satisfaction
- 100%